Terrorism, climate change, pandemics and the interconnected nature of the modern world are forcing business leaders to re-think their strategies for corporate resilience. Responsible managers are seeking new ways to minimise the impact of the unexpected — from everyday incidents, such as floods and fire, to the more severe such as terrorism, pandemics or the increasingly disruptive weather patterns caused by global warming.

Prepare for disruptive events

Business continuity and disaster recovery planning are fundamental to the well-being of any organisation. There are many unexpected or even commonplace events that may deny staff safe access to the office; fire, flood or security alerts. The critical lifeblood of any organisation is voice — being able to make and receive calls. With DFTS SmartNumbers, callers get the same familiar service even when the organisation is undergoing significant disruption.

A familiar voice calms a crisis

Many businesses rely on mobiles or simple call divert for voice continuity. But mobiles are often reserved for the emergency services during a crisis and unlike landlines are susceptible to prolonged power failure. A reliance on mobiles, or simple network diversion, will also lose departmental numbers, hunt groups, fax and call centre services. None of these solutions alone ensure that the customer will get a familiar voice in a crisis — critical to ensuring the impact is minimised.

Minimise the impact on your organisation

DFTS SmartNumbers provides voice continuity for all your staff — not the chosen few. You avoid the cost of building redundant assets such as a mothballed call centre and your business continuity planning needs to make no assumptions on where your evacuated staff will be. Your arrangements need to react to events from ‘bugs to bombs’. When a disaster occurs, staff can pull calls to wherever they are; a temporary office or even at home. Normal service is restored more cheaply and much more rapidly, minimising the impact on your organisation.