Executive Summary

In 2002, the Defence Procurement Agency (DPA) wanted to implement hot-desking at its Headquarters in Abbeywood and in 2004, the MOD were refurbishing its Head Office in Whitehall.

The MOD understood that to maximise the benefits that could be derived from flexible working, it needed to ensure effective individual communications and teamwork. Also high on the agenda was disaster recovery and business continuity and ensuring the technology solutions were compatible with its plans for DFTS.

The Defence Fixed Networks (DFN) IPT considered various options and concluded that DFTS FVS met these objectives. It was easy to deploy, and integrated easily into the MOD's existing telephony operations.

Over 10,000 already enjoy the benefit of flexible working (also known as hot-desking), voicemail and business continuity services. The success of DFTS FVS has given the MOD the confidence to introduce DFTS SmartNumbers, the evolution of DFTS FVS, throughout the organisation.

As a DFTS catalogue item, DFTS SmartNumbers is available to all MOD personnel, other Government Departments and specified industry partners. It is delivered as a fully managed, hosted, service with no equipment or software to deploy. Over time, it is expected that this new service will be rolled out to over 100,000 employees within the MOD and to all other organisations signing up to the DFTS.

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