A next generation business messaging service

Improve customer service

It´s a fact, people making telephone calls prefer to speak to people rather than leave a message. With DFTS SmartNumbers Mail, callers always have the option to ‘Press 0’ and have their call transferred to a predefined individual or team. In this way urgent calls never get “lost” and the caller avoids becoming frustrated, improving customer service and responsiveness.

Easy to use and manage, anywhere

A single common messaging service simplifies management and system administration and reduces cost by consolidating multiple internal voicemail systems and internal and mobile voicemail services. Individuals benefit from improved efficiency when handling messages that have been delivered to a single repository. Direct access to messages from any handset, from any location and the ability to forward a message or call back a person at the touch of a button, means the service is both easy to use and an exceedingly powerful communications tool.

Business class reporting

DFTS SmartNumbers Mail delivers business users with unlimited capacity, enabling messages to be stored to meet any regulatory compliance requirements. Rich reporting services provide information to managers on how messages are being handled and how greetings are being maintained, to ensure compliance to best practices.

Built-in business continuity

In the event of an emergency or disaster, subscribers can log into the service from any location using any handset and collect and manage their voice messages. DFTS SmartNumbers Mail ensures that all calls can seamlessly continue to be handled as normal should staff be denied safe access to an office.

About DFTS SmartNumbers

DFTS SmartNumbers next generation voice services provide Flexible Voice Services and Voicemail for individuals and team working. As a managed solution with built-in business continuity, SmartNumbers operates across any combination of fixed or mobile networks.